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0531-88024410

After-Sales Service

After-Sales Service

Service Commitment

As a manufacturing enterprise in the field of ventilation equipment for more than 40 years, the company has been adhering to the purpose of "wholeheartedly serving the user", and is committed to providing users with high-quality products and professional services, constantly optimizing the product system and sales channels, and developing hand in hand with industry users to create a better future.

The company's service team is composed of experienced technical engineers, no matter what problems customers encounter in the process of use, we will provide perfect after-sales solutions. On the road of building a quality service system and building an industry service brand, we always maintain a keen market insight and a strong sense of innovation, and take the lead in the industry to put forward the after-sales service "2-3-5" solution, together with the after-sales service hotline, project personal responsibility system and other measures, to better meet customer needs with higher service standards and better service content. Help the industry prosper and develop.


After-sales service "2-3-5" solution

If you have signed a contract with our company to carry out project cooperation, and in the process of cooperation, you encounter after-sales problems and need technical engineers to help solve them, our company will perform after-sales "2-3-5" service according to the city area where the project is located after receiving after-sales information and deal with relevant after-sales problems. The project in Jinan city within 2 days to provide after-sales solutions and on-site solutions; Provide after-sales solutions and on-site solutions within 3 days of the project in Shandong Province; Projects outside Shandong Province provide after-sales solutions within 5 days and on-site solutions.

  • 2

    day
    Jinan city project
    Provide after-sales solutions and on-site solutions
  • 3

    day
    Projects in Shandong Province
    Provide after-sales solutions and on-site solutions
  • 5

    day
    Projects outside Shandong Province
    Provide after-sales solutions and on-site solutions

Service Content

Service content one: Service hotline telephone

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If you have any questions or difficulties in the pre-sale or use of the product, you can visit us from Monday to Friday (8:30-18: 00) Call Shandong Sanli Industrial after-sales service hotline 0531-88024410 contact us, after-sales service hotline telephone will provide you with service product price consultation, technical support, product complaints, service complaints, repair, spare parts consulting and sales services and other one-stop professional services.

Service content 2: Official website

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You can visit the official website of Shandong Sanli Industrial Co., LTD. (www.sanlishiye.com), submit the form through the online consultation function, describe the problems you are encountering in detail and leave your contact information, we will contact you as soon as possible to help you deal with the problem.

Service content 3: Remote guidance service

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During the installation and use of the equipment, if you encounter any on-site problems, we will arrange after-sales service engineers to give technical and construction guidance through remote telephone or video, to help you better understand the use of the equipment and installation precautions.

Service content four: project special responsibility system

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In order to ensure that you get a more professional and perfect service experience in the process of cooperation, the company will arrange a special regional marketing manager according to the region where the cooperation project is located to be responsible for the whole process of project communication, so that you can get more professional services in all aspects of pre-sales consultation, product quotation, business signing, product entry and after-sales service.

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